Patient Transport Dispatcher

TEKsystems; Washington (District of Columbia); On-site; USD 26,000 - 29,000; Full time

Job summary

TEKsystems is seeking a reliable Patient Transport Dispatcher to support hospital operations during weekend and overnight shifts. This role coordinates transportation requests, dispatches personnel, and serves as a communication hub between departments to ensure timely patient services and efficient facility operations.

Working in a small office with 2-3 associates, the dispatcher will answer high-volume calls, prioritize requests, dispatch staff for Patient Transport, EVS, and Materials

Qualifications

• Strong customer service and communication skills.
• Comfortable handling high-volume phone calls in a fast-paced environment.
• Basic computer proficiency and data entry experience.
• Ability to multitask and prioritize competing requests.
• Strong attention to detail and organizational skills.
• Ability to work independently while collaborating with a small team.

Responsibilities

• Provide exceptional customer service by giving callers prompt, courteous, and attentive support.
• Receive and manage high-volume phone calls from hospital departments.
• Dispatch patient transport, Environmental Services (EVS), and Materials Management personnel based on operational needs.
• Understand and apply dispatcher logic to properly prioritize and route requests.
• Serve as a liaison between Patient Transport and other hospital departments.
• Monitor, assign, collect, and maintain daily sign-in and sign-out procedures.
• Maintain accurate data entry and documentation related to requests and dispatch activities.
• Follow established infection control, safety, and patient transport protocols.
• Communicate clearly and professionally with staff across multiple departments.
• Utilize computer systems and phone systems to coordinate daily operations efficiently.

Skills

Customer service

Communication

High-volume calls

Data entry

Multitask

Attention to detail

Independent work

Job description

Patient Transport Dispatcher (Weekend & Overnight)

Join Our Team!

We are seeking a reliable, detail-oriented Patient Transport Dispatcher to support hospital operations during weekend and overnight shifts. This role is responsible for coordinating transportation requests, dispatching personnel, and serving as a communication hub between departments to help ensure timely patient services and efficient facility operations.

Schedule

• Saturday & Sunday: 7:00 PM - 7:30 AM
• Wednesday & Thursday: 11:00 PM - 7:30 AM

Training Schedule

• Monday through Friday: 10:00 AM - 6:00 PM

Position Summary

The Patient Transport Dispatcher serves as a central point of communication for transportation, environmental services (EVS), and materials management requests. This individual will answer high-volume incoming calls, prioritize requests, dispatch personnel to the appropriate departments, and maintain accurate records while providing excellent customer service.

Working in a small office environment alongside a team of 2-3 associates, the dispatcher plays an essential role in supporting patient care and hospital operations through effective communication and coordination.

Key Responsibilities

• Provide exceptional customer service by giving callers prompt, courteous, and attentive support.
• Receive and manage high-volume phone calls from hospital departments.
• Dispatch patient transport, Environmental Services (EVS), and Materials Management personnel based on operational needs.
• Understand and apply dispatcher logic to properly prioritize and route requests.
• Serve as a liaison between Patient Transport and other hospital departments.
• Monitor, assign, collect, and maintain daily sign-in and sign-out procedures.
• Maintain accurate data entry and documentation related to requests and dispatch activities.
• Follow established infection control, safety, and patient transport protocols.
• Communicate clearly and professionally with staff across multiple departments.
• Utilize computer systems and phone systems to coordinate daily operations efficiently.

Qualifications

Required Skills

• Strong customer service and communication skills.
• Comfortable handling high-volume phone calls in a fast-paced environment.
• Basic computer proficiency and data entry experience.
• Ability to multitask and prioritize competing requests.
• Strong attention to detail and organizational skills.
• Ability to work independently while collaborating with a small team.

Preferred Experience

• Dispatching, call center, healthcare support, scheduling, or coordination experience.
• Experience in a hospital, healthcare, transportation, or customer service environment.
• Familiarity with patient transport, infection control, and workplace safety practices.

Work Environment

• Small office setting with dedicated desk space.
• Collaborative team environment with approximately 2-3 coworkers on shift.
• Frequent phone communication and computer usage throughout the workday.
• Fast-paced environment requiring strong multitasking and prioritization skills.

Why Join Us?

This is an excellent opportunity for individuals who enjoy coordinating operations, helping others, and serving as the communication hub that keeps a healthcare facility running smoothly. If you thrive in a fast-paced environment and enjoy problem-solving, we encourage you to apply.

Job Type & Location

This is a Contract to Hire position based out of Washington, DC.

Pay And Benefits

The pay range for this position is $19.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave).

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a fully onsite position in Washington,DC.

Equal Opportunity Statements

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.