Patient Transport Dispatcher & Care Coordinator

TEAM MOBILE HEALTH CARE; Battleground Estates (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Team Mobile Health Care in Tennessee is seeking a Transport Dispatcher to coordinate emergency and non-emergency behavioral health transportation requests. You will allocate resources, monitor trips, maintain logs, and ensure safe, compassionate patient transport across facilities and field teams.

Ideal candidates demonstrate calm, organized multi-tasking, strong communication, and adherence to HIPAA. The role requires shift versatility, with potential nights, weekends, and overtime in a busy

Qualifications

• High school diploma or GED.
• Strong verbal and written communication, active listening, and data-entry skills.
• Ability to remain calm, organized, and accurate in a fast-paced, time-sensitive environment.
• Ability to manage simultaneous calls, changing priorities, and multiple communication channels.
• Basic proficiency with computers, telephones, and electronic records systems.
• Ability to follow procedures, use sound judgment, and maintain confidentiality.

Responsibilities

• Receive, assess, prioritize, and document incoming transportation requests in accordance with established protocols.
• Assign available crews and transport units based on location, capacity, urgency, patient needs, and authorized service capabilities.
• Monitor unit status, response times, transportation progress, and changes in resource availability using dispatch, GPS, telephone, and radio systems.
• Communicate clear, timely instructions and updates to field crews, healthcare facilities, and operations leadership.
• Respond to changing priorities, delays, safety concerns, and urgent situations; escalate clinical or operational issues to the appropriate personnel.
• Maintain complete, accurate, and timely dispatch logs, trip details, call records, and other required documentation.
• Protect patient information and follow HIPAA, confidentiality, and information security requirements.
• Follow company dispatch procedures, safety protocols, and applicable EMS transportation requirements.
• Provide professional customer service and demonstrate empathy, patience, and respect for patients and healthcare partners.
• Coordinate shift handoffs and relay unresolved transportation requests and relevant operational information.
• Report equipment or communication system failures promptly and follow established downtime procedures.
• Perform related duties and participate in required training, meetings, and quality improvement activities.
• Knowledge of patient privacy practices and behavioral health transportation workflows.

Skills

Communication

Data-entry

Multitasking

HIPAA compliance

EMS knowledge

Education

High School Diploma or GED

Tools

CAD software

GPS systems

Radio communications

Electronic records systems

Job description

Team Mobile Health Care in Tennessee is seeking a Transport Dispatcher to coordinate emergency and non-emergency behavioral health transportation requests. You will allocate resources, monitor trips, maintain logs, and ensure safe, compassionate patient transport across facilities and field teams.

Ideal candidates demonstrate calm, organized multi-tasking, strong communication, and adherence to HIPAA. The role requires shift versatility, with potential nights, weekends, and overtime in a busy