Weekend On-Site Service Engineer – Night Shift (NJ)

Packsize International; New Jersey; On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401(k) retirement plan

Paid Time Off

HSA/FSA

Life insurance

Disability insurance

Employee Assistance Program (EAP)

Job summary

Packsize is seeking a Resident Service Engineer for Logan, NJ, on-site with a weekend night shift (Thu-Sun, 5:30pm-4am). You will install, maintain, and support Packsize equipment at a key customer site, manage parts and inventory, and foster 5-star customer relations.

Responsibilities include parts receiving, inventory control, troubleshooting, and performing preventive maintenance. Travel may be required; safety and documentation are emphasized.

Qualifications

• Proven experience in parts and inventory management, preferably in similar industry.
• Proficiency in using inventory management software and tools.
• Excellent Customer Service skills.
• Basic Excel, Word skills.
• Knowledge of Windows platforms.
• Advanced mechanical skills.
• Advanced troubleshooting skills to resolve equipment issues using drawings, operational characteristics, and technical documentation.
• Ability to learn troubleshooting and problem-solving procedures.
• Able and willing to lift up to 50 lbs.
• Good mechanical and troubleshooting skills.

Responsibilities

• Work cross-functionally with R&D, Software and Quality Engineering teams.
• Receive incoming parts and supplies, verify their quality and quantity.
• Ensure proper documentation and record-keeping of parts transactions.
• Monitor and maintain accurate inventory levels of parts and supplies.
• Analyze customer KPI’s to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance.
• Completes and successfully pass training courses.
• Develops knowledge of Packaging Designs.
• Learns and develops the customer support and technical skills necessary to perform high quality maintenance.
• Performs preventive maintenance on machines, equipment and accessories.
• Performs installation of new equipment and train Customer Personnel.
• Learns and completes basic administration duties (assigned tasks, emails, etc.).
• Exposed to moving parts and electricity that require safety protocols.
• Excellent work ethic and time management skills needed.
• Must be accessible via telephone, and promptly return email and phone messages.
• Travel by vehicle or airplane within assigned geography, overnight travel may be required.

Skills

Inventory management

Customer service

Excel basics

Windows OS

Mechanical skills

Troubleshooting

Lifting 50 lbs

Ladder climbing

Independent judgment

Communication skills

Education

Associate degree or vocational technical training

Bachelor’s in related area preferred

Tools

Inventory management software

MS Office

ERP system

Job description

Packsize is seeking a Resident Service Engineer for Logan, NJ, on-site with a weekend night shift (Thu-Sun, 5:30pm-4am). You will install, maintain, and support Packsize equipment at a key customer site, manage parts and inventory, and foster 5-star customer relations.

Responsibilities include parts receiving, inventory control, troubleshooting, and performing preventive maintenance. Travel may be required; safety and documentation are emphasized.