Weekend On-Site Leader — Safety & Member Experience

YMCA of the USA; Portland (ME); On-site; USD 24,796 - 30,307; Part time

Job summary

The YMCA of Southern Maine is seeking a Building Supervisor/Leader on Duty to provide on-site leadership during weekend operations. The role focuses on welcoming, safe environment, facility monitoring, and serving as primary contact for staff and members when other leadership are not present.

Ideal candidates have experience handling mental health crises and high-risk situations, with strong de-escalation skills and independent decision-making.

Qualifications

• Excellent customer service, problem-solving, and verbal communication skills.
• Ability to remain calm, empathetic, and professional in a fast-paced environment.
• Comfortable with Microsoft Office and learning new software quickly; detail oriented.
• Experience with de-escalation, trauma-informed practices, or high public-contact roles preferred.
• Certifications (preferred or willing to obtain): CPR/First Aid/AED, bloodborne pathogens/universal precautions, verbal de-escalation/nonviolent crisis intervention; Narcan awareness (non-clinical).
• Background check and OCFS fingerprinting required as applicable.
• Frequent walking/rounds; standing for extended periods.
• Occasional lifting up to 25-40 lbs; light cleaning or hazard mitigation as needed.
• Dynamic environment with frequent public interaction.

Responsibilities

• Provides visible, on-shift leadership and responds to incidents, questions, and facility needs.
• Engages members and guests with empathy; models trauma informed, equity-centered practices.
• Conducts regular facility walkthroughs, supports safety and cleanliness, and documents incidents.
• Provides Membership support as needed: front-desk coverage, member transactions, tours, and inquiries to ensure seamless service during breaks, callouts, and peaks.
• Be the on-shift point of contact for staff, members, guests, and vendors; communicate clearly and professionally.
• Monitor public spaces for safety, policy adherence, and member experience; de-escalate promptly and respectfully.
• Conduct hourly facility checks; address minor issues and elevate maintenance/safety concerns.
• Respond to accidents/incidents using approved procedures; complete accurate, timely documentation (e.g., LOD and incident reports).
• Provide Membership coverage: process joins/renewals/changes, register for programs, handle payments and cash drawer reconciliation, issue cards/photos, and give mission-driven tours.
• Uphold YMCA policies, brand standards, confidentiality, and member privacy.

Skills

Customer service

Problem-solving

Verbal communication

De-escalation

Trauma-informed practices

Calm under pressure

Empathy

Public interaction

Microsoft Office

Tools

Microsoft Office

Job description

The YMCA of Southern Maine is seeking a Building Supervisor/Leader on Duty to provide on-site leadership during weekend operations. The role focuses on welcoming, safe environment, facility monitoring, and serving as primary contact for staff and members when other leadership are not present.

Ideal candidates have experience handling mental health crises and high-risk situations, with strong de-escalation skills and independent decision-making.