Facility Supervisor - Member Experience & Safety

YMCA of Greater Waukesha County; Menomonee Falls (WI); On-site; USD 21,000 - 32,000; Full time

Job summary

YMCA of Greater Waukesha County is seeking a Building Supervisor to oversee daily facility operations, ensuring a safe, welcoming environment for members and staff. You will monitor all areas, coordinate staffing, and uphold YMCA safety policies.

Responsibilities include timely emergency response, supervising staff, assisting with laundry or tours as needed, and maintaining exceptional service standards for guests and program participants.

Qualifications

• Must be at least 18 years old.
• Previous manager-on-duty, customer service, or first responder experience required.
• Able to walk, stand, bend, reach, and climb stairs for extended periods.
• Must maintain First Aid and CPR certifications.
• Strong decision-making and ability to work with a diverse population.

Responsibilities

• Routinely walk all areas of the facility to manage program quality and delivery.
• Ensure adequate staffing coverage for all areas and coordinate with staff.
• Close the facility securely at the end of each shift and follow posted hours.
• Respond promptly to emergencies per YMCA safety and risk protocols.
• Provide excellent customer service to members, guests, and participants.
• Assist with laundry or give tours as directed by branch leadership.

Skills

Customer service

Staff supervision

Emergency response

Facility safety

First Aid & CPR

Education

High school diploma or equivalent

Job description

YMCA of Greater Waukesha County is seeking a Building Supervisor to oversee daily facility operations, ensuring a safe, welcoming environment for members and staff. You will monitor all areas, coordinate staffing, and uphold YMCA safety policies.

Responsibilities include timely emergency response, supervising staff, assisting with laundry or tours as needed, and maintaining exceptional service standards for guests and program participants.