Weekend On-Site Dispatcher (Relief Coverage)

PTG BUS, LLC; Pittsburgh (Allegheny County); On-site; USD 40,000 - 50,000; Full time

Job summary

PTG BUS, LLC is seeking a Relief Dispatcher to support PTG's 24/7 transportation operation on-site in Pittsburgh. The role focuses on Friday-Sunday coverage and serves as the first relief resource for PTO, vacations, or staffing gaps.

Responsibilities include managing daily dispatch operations, driver check-ins, shuttle assignments, and careful documentation. Strong communication and reliability are essential to coordinate with supervisors and clients while maintaining safety and compliance.

Qualifications

• High school diploma or equivalent required; transportation dispatch experience preferred (two years preferred).
• Ability to prioritize competing calls and service disruptions in a fast-paced, 24/7 environment.
• Clear communication, sound judgment, customer service and accurate documentation skills.
• Comfort with computer-based scheduling, Microsoft Office and phone/dispatch systems.
• Reliable attendance and flexibility to cover assigned relief shifts; CDL preferred but not required.

Responsibilities

• Manage daily dispatch operations, driver check-ins, assignments, vehicle keys/paperwork, and scheduled shuttle service in accordance with contract requirements and company policies.
• Respond to driver call-offs, late arrivals, open assignments, vehicle changes and service disruptions; coordinate replacement operators and available equipment.
• Monitor incoming calls and communications; provide timely updates to drivers, supervisors, maintenance and clients as appropriate.
• Maintain accurate dispatch reports, route changes, assignments, trip information and operational records; support next-shift handoffs.
• Coordinate with Safety, Training, Maintenance and Operations leadership on incidents, breakdowns and service concerns.
• Provide dispatch coverage across all PTG accounts and shifts as assigned, including relief for calloffs, PTO, vacations, vacancies and operational emergencies.
• Escalate safety, service and staffing issues promptly and comply with applicable driver-hours and company safety requirements.

Job description

PTG BUS, LLC is seeking a Relief Dispatcher to support PTG's 24/7 transportation operation on-site in Pittsburgh. The role focuses on Friday-Sunday coverage and serves as the first relief resource for PTO, vacations, or staffing gaps.

Responsibilities include managing daily dispatch operations, driver check-ins, shuttle assignments, and careful documentation. Strong communication and reliability are essential to coordinate with supervisors and clients while maintaining safety and compliance.