Real-Time Transit Dispatcher: Route & Driver Support

zTrip Worldwide; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Job summary

Pittsburgh Transportation Group in Pittsburgh, PA is seeking a full-time Dispatcher to support daily transportation operations. In this critical role, you will coordinate driver assignments, monitor service activity, communicate with drivers and customers, and help ensure safe, reliable transportation services across our network.

If you thrive in a fast-paced environment and enjoy solving real-time operational challenges, we'd love to hear from you.

Qualifications

• High School Diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Proficiency with computer systems and Microsoft Office applications.
• Dependable, proactive, and team-oriented attitude.
• Strong commitment to customer service and operational excellence.

Responsibilities

• Coordinate and assign daily trips, routes, and transportation services.
• Monitor transportation activities to ensure services operate on schedule.
• Maintain communication with drivers to provide updates, instructions, and support.
• Respond quickly to service changes, delays, traffic issues, and operational challenges.
• Ensure proper service coverage by coordinating vehicle and driver availability.
• Communicate schedule modifications and route changes as needed.
• Serve as the primary point of contact for drivers during daily operations.
• Provide trip assignments, route information, and operational guidance.
• Assist drivers with resolving issues encountered during service.
• Monitor driver performance, attendance, and schedule adherence.
• Support safe and efficient transportation operations through proactive communication.
• Track trip activity, service performance, and operational metrics.
• Maintain dispatch records, schedules, and transportation documentation.
• Coordinate with maintenance regarding vehicle availability and service status.
• Document incidents, service interruptions, and operational updates.
• Assist management with reporting, scheduling adjustments, and operational planning.
• Support continuous improvement initiatives focused on efficiency and service quality.

Skills

Communication

Interpersonal skills

Organization

Multitasking

Problem-solving

Attention to detail

Microsoft Office

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Pittsburgh Transportation Group in Pittsburgh, PA is seeking a full-time Dispatcher to support daily transportation operations. In this critical role, you will coordinate driver assignments, monitor service activity, communicate with drivers and customers, and help ensure safe, reliable transportation services across our network.

If you thrive in a fast-paced environment and enjoy solving real-time operational challenges, we'd love to hear from you.