Part-Time Dispatcher: Fast-Paced, Customer-Focused Shifts

Block by Block; Pittsburgh (Allegheny County); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Insurance

Paid time off

Bonuses

401K

Vehicle Allowance

Job summary

Block by Block is hiring for a 2nd Shift position based in Pittsburgh. The role involves dispatch, maintenance coordination, and customer-facing duties, with emphasis on accurate reporting and teamwork.

You will manage incident responses, communicate via multiple channels, and ensure timely completion of work orders. Requirements include strong communication, proficient computer skills, and the ability to stay calm in a busy dispatch environment.

Qualifications

• Multitasking and organizational expertise.
• Experience using Microsoft Suite, specifically Word, Excel, and Outlook.
• Experience using Dell and Apple products.

Responsibilities

• Logging incident reports and handling emergency calls in the dispatch office; proficient in computer operations and Microsoft Office, with strong multitasking and quick decision‑making abilities.
• Accurately assessing their needs and developing an effective rapport in all service interactions.
• Responding to emails and submitting maintenance work orders in an efficient manner.
• Answering phone calls from the public, property owners, and local businesses and provide them with answers to their needs or redirecting them to the appropriate person/department for assistance.
• Assign, coordinate, and maneuver all team members to assure proper coverage of the district; call team members in for break times and dispatch team members to handle any and all calls for service, all via a two‑way radio.
• Assign, verify, and report outcomes of daily shift assignments, projects, and tasks.
• Ensure that all necessary reports are completed correctly and submitted by each team member at the conclusion of the shift.

Skills

Multitasking

Microsoft Office

Communication

Tools

Dell devices

Apple devices

Job description

Block by Block is hiring for a 2nd Shift position based in Pittsburgh. The role involves dispatch, maintenance coordination, and customer-facing duties, with emphasis on accurate reporting and teamwork.

You will manage incident responses, communicate via multiple channels, and ensure timely completion of work orders. Requirements include strong communication, proficient computer skills, and the ability to stay calm in a busy dispatch environment.