Weekend Museum Manager & Visitor Experience Lead

Commonwealth of VA Careers; Lexington (VA); On-site; USD 19,000 - 28,000; Part time

Job summary

The Virginia Military Institute (VMI) is seeking a reliable, customer-focused Weekend Manager for the Jackson House Museum. This part-time role oversees Saturday and Sunday museum operations, ensuring a welcoming visitor experience while managing the store and site activities.

Responsibilities include opening/closing, cash reconciliation, guided tours, ticketing, and supervising staff. Candidates should be punctual, communicative, and able to follow museum policies with strong multitasking

Qualifications

• Professional appearance and demeanor.
• Ability to collaborate with colleagues in a team-oriented environment while maintaining a high standard of visitor service.
• Strong communication skills with the ability to convey historical information clearly and accurately.
• Customer service mindset with attentiveness to visitor needs.
• Dependability, punctuality, and sound judgment.
• Ability to follow established procedures and enforce museum policies.
• Basic proficiency with point-of-sale systems, computers, and phones.
• Strong multitasking and organizational skills.
• Availability to work both Saturdays and Sundays.

Responsibilities

• Open and close the museum, including completing end-of-day cash reconciliation and reporting
• Supervise Visitor Services Technicians, supporting their work as interpreters in the house and clerks in the museum store
• Provide guided tours and assist visitors with the self-guided tour experience as needed
• Process ticket and retail sales in the museum store as needed
• Provide coverage for Visitor Services Technicians during breaks, including lunch periods
• Monitor and maintain museum store inventory, including restocking merchandise
• Ensure public spaces are clean, orderly, and visitor-ready throughout the day
• Assist with special projects and support overall museum operations as assigned

Skills

Customer service mindset

Strong communication

Dependability

Punctuality

Team collaboration

Multitasking

Organizational skills

Visitor support

Tools

POS systems

Computers

Phones

Job description

The Virginia Military Institute (VMI) is seeking a reliable, customer-focused Weekend Manager for the Jackson House Museum. This part-time role oversees Saturday and Sunday museum operations, ensuring a welcoming visitor experience while managing the store and site activities.

Responsibilities include opening/closing, cash reconciliation, guided tours, ticketing, and supervising staff. Candidates should be punctual, communicative, and able to follow museum policies with strong multitasking