Guest Experience & Programs Associate

Virginia Museum of History & Culture; Richmond (VA); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Leave benefits

Wellness benefits

Retirement benefits

Job summary

Virginia Museum of History & Culture seeks a part-time Guest Engagement Associate who will welcome guests, guide them with accurate wayfinding, and support a friendly retail experience. The role reports to the Director of Guest Engagement within the Education & Engagement Division.

The position requires excellent customer service, strong communication, and the ability to work weekends and some evenings. Prior retail and POS experience is preferred, with a focus on Virginia history and public

Qualifications

• Must be responsible, flexible, punctual, and able to work well under pressure.
• Must possess excellent communication skills, knowledge of Microsoft Office, and an interest in Virginia history.
• Physical requirements include standing for long periods of time, retrieving merchandise up to 30 pounds, and the ability to work weekends, holidays, and select special events.

Responsibilities

• Staff desks at museum entry points, assist guests with wayfinding and exploration, and provide excellent customer service to all guests.
• Operate POS systems to process admission and retail sales, assist with visual merchandising, and maintain the appearance of the museum store.
• Fulfill web and mail-order purchases and assist with digital outreach initiatives and on-site programming for students and adults.
• Perform other duties as assigned

Skills

Customer service

Communication skills

Microsoft Office

Flexibility

Punctuality

Teamwork

Education

High School Diploma or Equivalent

Tools

POS systems

Microsoft Office

Job description

Virginia Museum of History & Culture seeks a part-time Guest Engagement Associate who will welcome guests, guide them with accurate wayfinding, and support a friendly retail experience. The role reports to the Director of Guest Engagement within the Education & Engagement Division.

The position requires excellent customer service, strong communication, and the ability to work weekends and some evenings. Prior retail and POS experience is preferred, with a focus on Virginia history and public