Weekend Member Services Specialist – Guest Experience

Planet Fitness Franchising, LLC; West Columbia (SC); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

401(k) with matching

Flexible schedule

Employee discounts

Paid time off

Training & development resources

Job summary

A leading fitness center in West Columbia is seeking a Member Services Representative to provide exceptional customer service to members and guests. The role involves greeting members, resolving concerns, and performing various membership functions. Ideal candidates should have a strong customer service background, a passion for fitness, and the ability to communicate effectively. This position offers career advancement opportunities, flexible scheduling, and various benefits.

Qualifications

• Customer service experience is preferred.
• Basic computer proficiency required.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests as they enter and exit the club.
• Resolve member concerns and escalate to a Manager as needed.
• Perform membership-related functions like sign-ups and cancellations.

Skills

Customer service background

Strong communication skills

Ability to empathize

Problem-solving skills

Positive attitude

Job description

A leading fitness center in West Columbia is seeking a Member Services Representative to provide exceptional customer service to members and guests. The role involves greeting members, resolving concerns, and performing various membership functions. Ideal candidates should have a strong customer service background, a passion for fitness, and the ability to communicate effectively. This position offers career advancement opportunities, flexible scheduling, and various benefits.