Weekend Member Services Rep - Bilingual (EN/ES)

First National Bankers Bank; Springboro (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Flexible schedule

Job summary

Planet Fitness in Ohio is seeking a friendly Member Services Representative to join our team on a part-time weekend/evening schedule. You will greet members and guests, answer phones, check in new members, and communicate updates and events to the gym community.

We encourage bilingual English/Spanish applicants and value a positive, professional attitude. Required: high school diploma or GED, 18+ and CPR/AED certification within required timeframes; prior customer service experience is a plus.

Qualifications

• Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
• Prior Customer Service experience preferred
• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Upbeat, positive and professional attitude
• Punctuality and reliability are a must.
• Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.

Responsibilities

• Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point to sale system.
• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

Skills

Customer service

Bilingual English/Spanish

Education

High School diploma/GED

Job description

Planet Fitness in Ohio is seeking a friendly Member Services Representative to join our team on a part-time weekend/evening schedule. You will greet members and guests, answer phones, check in new members, and communicate updates and events to the gym community.

We encourage bilingual English/Spanish applicants and value a positive, professional attitude. Required: high school diploma or GED, 18+ and CPR/AED certification within required timeframes; prior customer service experience is a plus.