Bilingual Member Experience Associate (Weekend/Evening)

First National Bankers Bank; Mansfield (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Flexible schedule

Job summary

Planet Fitness Mansfield is seeking a Part Time Member Services Representative for weekend and evening shifts. You will greet members, handle check-ins, answer questions, and help with memberships in a friendly, welcoming environment.

Bilingual English/Spanish encouraged, with a strong focus on customer service, reliability, and CPR/AED readiness. Flexible schedule and growth opportunities are offered.

Qualifications

• Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers.
• Prior customer service experience preferred.
• Must be 18 years of age or older.
• CPR/AED Certification within required time frames.

Responsibilities

• Greet members and guests providing exceptional customer service and make everyone feel welcome.
• Answer phones in a friendly manner and assist callers with questions.
• Check members in, sign up new members, log amenities, and communicate updates and events.
• Respond to member questions and concerns in a timely, professional manner.
• Process beverage or merchandise purchases on the POS system.
• Assist with new membership cards, address changes and billing questions on the POS system.

Skills

Customer service

Bilingual English/Spanish

Education

High School diploma/GED

Tools

POS system

Job description

Planet Fitness Mansfield is seeking a Part Time Member Services Representative for weekend and evening shifts. You will greet members, handle check-ins, answer questions, and help with memberships in a friendly, welcoming environment.

Bilingual English/Spanish encouraged, with a strong focus on customer service, reliability, and CPR/AED readiness. Flexible schedule and growth opportunities are offered.