Weekend Member Experience Specialist

Taymax; Palatka (FL); On-site; USD 21,000 - 22,000; Part time

Job summary

Taymax Group in Palatka, FL, is seeking a Member Services Representative at the Planet Fitness club to deliver a superior member experience. You will greet members and guests, answer questions, check members in, guide tours, and sign up new members with rate calculations.

Daily tasks include assisting with account updates, responding professionally to questions, maintaining club cleanliness, and supporting the Club Manager.

Qualifications

• Must be 18 years or older.
• High School diploma/GED equivalent.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones, check members into the system, take tours, sign up new members and calculate rates.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and escalate as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Completing daily assigned within first hour of your shift.
• Helping complete priority cleaning list each day.
• Completing walk-around and bathroom checks periodically.
• Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Basic computer skills

Punctuality

Teamwork

Positive attitude

Excellent communication

Education

High School diploma/GED

Job description

Taymax Group in Palatka, FL, is seeking a Member Services Representative at the Planet Fitness club to deliver a superior member experience. You will greet members and guests, answer questions, check members in, guide tours, and sign up new members with rate calculations.

Daily tasks include assisting with account updates, responding professionally to questions, maintaining club cleanliness, and supporting the Club Manager.