Member Experience & Front Desk Specialist

Taymax Group / Planet Fitness; Jacksonville (FL); On-site; USD 21,000 - 22,000; Part time

Job summary

Taymax Group / Planet Fitness in Jacksonville, FL is hiring a Member Services Representative to create a positive member experience. You will greet members and guests, sign up new members, tour prospective members, and handle front desk duties including phones and cash transactions.

You’ll assist in updating member accounts, maintaining a clean club environment, and supporting management with daily tasks. This role requires a friendly, reliable team player with a passion for fitness.

Qualifications

• 18 years of age or older.
• HS diploma or GED required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are essential.
• Able to work independently and in a team.
• Positive, upbeat attitude with passion for fitness.
• Excellent customer service and diplomacy in all interactions.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities: answer phones, check members in, give tours.
• Sign up new members and calculate rates and monthly payments.
• Assist Club Manager with cash handling and drawer counting.
• Update member accounts and respond to questions professionally.
• Maintain club cleanliness and assist with daily tasks and special projects.
• Perform routine safety and hygiene checks as required.
• Other duties based on club needs.

Skills

Customer service

Punctuality

Team player

Communication skills

Basic computer skills

Positive attitude

Empathy & problem solving

Diplomacy

Education

High School Diploma or GED

Job description

Taymax Group / Planet Fitness in Jacksonville, FL is hiring a Member Services Representative to create a positive member experience. You will greet members and guests, sign up new members, tour prospective members, and handle front desk duties including phones and cash transactions.

You’ll assist in updating member accounts, maintaining a clean club environment, and supporting management with daily tasks. This role requires a friendly, reliable team player with a passion for fitness.