Member Services Representative

Midwest Fitness Partners; Lexington (KY); On-site; USD 16,531 - 22,041; Part time

Job summary

Planet Fitness is seeking a Part-Time Member Services Representative for weekend shifts (Saturday and Sunday, 2pm-10pm or 3pm-11pm). The role focuses on delivering a superior member experience by greeting members, handling sign-ins, tours, and basic account updates while upholding a clean, welcoming club environment.

Ideal candidates bring customer service experience, a positive attitude, and reliable punctuality.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Strong interpersonal skills and ability to engage with members and coworkers.
• Diplomacy in interactions with others.

Responsibilities

• Greet members, prospective members and guests; provide exceptional service.
• Handle front desk activities: answer phones, check members in, assist with sign-ups, tours.
• Facilitate updates to member accounts.
• Respond promptly to questions and concerns; escalate as needed to management.
• Maintain club cleanliness and neatness.

Skills

Customer service

Excellent communication

Punctuality and reliability

Positive attitude

Active listening

Empathy and problem solving

Diplomacy

Weekend availability

Education

High School diploma/GED

CPR certification

Tools

Computer literacy

Job description

Job Summary

The Member Services Representative (Part-Time 3-11 Saturday and Sunday) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties And Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• CPR certification required.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Hours: 2pm-10pm or 3pm-11pm