Member Services Representative Part Time

Planet Fitness - NJ/MA One World Fitness; West Boylston (MA); On-site; USD 19,000 - 25,000; Part time

Job summary

Planet Fitness is seeking a reliable morning opener for Saturdays and Sundays from 7am to 12pm at our West Boylston club. You will greet members and guests, check members in, sign up new members, and give tours while delivering exceptional customer service.

Responsibilities include updating member accounts, answering questions, and elevating issues to management when needed. The role emphasizes a positive attitude and maintaining a clean, welcoming club environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service; interact positively with members and co-workers.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions and professional behavior.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities: answer phones and assist callers with questions.
• Check members into the system; process new member sign-ups; give tours.
• Update member accounts as needed.
• Respond to questions/concerns; escalate to management when needed.
• Maintain club cleanliness and overall appearance.

Skills

Customer service

Basic computer skills

Communication

Positive attitude

Punctuality

Active listening

Diplomacy

18+ years

Education

High School diploma or GED

Tools

POS system

Job description

Job Summary

This Position is for a reliable morning opener position on Saturday and Sunday between the hours of 7am-12pm. The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.