Weekend Member Services Representative Part Time

PF Management Group; Billings (MT); On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

Employee discounts

Paid time off

Training & development

Job summary

PF Management Group in Billings, Montana, is hiring a Weekend Member Services Representative to provide exceptional customer service to members and guests. Your role will include greeting visitors, addressing inquiries, managing membership accounts, and ensuring a clean environment.

The ideal candidate loves fitness and has a strong background in customer service. Join us at Planet Fitness to help create a healthier community!

Qualifications

• Preferred experience in customer service.
• Ability to interact positively with members and co-workers.
• Must be able to empathize and problem-solve.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones and assist callers with questions.
• Conduct beverage purchases on the point-of-sale system.
• Maintain cleanliness of the front desk and facility.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Punctuality and reliability

Exceptional customer service skills

Strong listening and problem-solving

Diplomacy in interactions

Education

High School diploma/GED equivalent

Job description

Benefits

• Employee discounts
• Paid time off
• Training & development

Our Job Opening

We are searching for a Weekend Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!

Responsibilities

Customer Service/Front Desk Activities

• Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign‑up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point‑of‑sale system.

Member Accounts

• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

Club Cleanliness and Maintenance

• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re‑racking weights.
• Regular cleaning of all exercise equipment and tanning beds.
• Regular restroom and wet area cleaning and stocking.

Qualifications / Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.

Physical Demands / Requirements

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift.

Why you should join Planet Fitness!

• Contribute to changing people’s lives every day by helping us create a healthier Planet!
• Work hard and play hard with an amazing group of talented, dynamic professionals!