Member Services Representative Part Time Weekends 11am7pm

Planet Fitness - NJ/MA One World Fitness; Westmont (NJ); On-site; USD 16,531 - 20,664; Part time

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative responsible for creating a positive experience for members and guests. This role involves greeting members, answering questions, checking members in, and providing tours for prospective members.

The ideal candidate has a passion for fitness, strong customer service skills, and the ability to maintain a high standard of cleanliness and member interactions. Join a vibrant team dedicated to health and wellness in Westmont, NJ.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.
• Update member accounts as needed.
• Respond to member questions and concerns quickly.
• Maintain the cleanliness of the club.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Punctuality and reliability

Exceptional customer service skills

Strong listening

Education

High School diploma/GED equivalent

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign‑up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.