Weekend HVAC Dispatcher: High-Impact Scheduling Pro

ARS; Jacksonville (FL); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Weekly pay

Training & onboarding

Insurance after 31 days

Low-cost medical

Dental & vision

401(k) with company match

PTO & 8 paid holidays

Company-paid life insurance

Team-oriented culture

Career growth opportunities

Job summary

Florida Home Air Conditioning in Jacksonville, FL is seeking an HVAC Dispatcher to coordinate daily scheduling and dispatch operations for residential HVAC service technicians. This full-time, on-site role requires timely dispatching to meet customer appointment times and efficient routing across our service area.

The role emphasizes weekend shifts, collaboration with field teams, and strong proficiency in office software and phone systems.

Qualifications

• Prior experience in dispatch, scheduling, or call center environments.
• Experience coordinating field service teams (HVAC or home services preferred).
• Proficiency in Microsoft Office and multi-line phone systems.
• Familiarity with local geography to support technician routing and service scheduling.
• Must report daily to the office (no remote work available).
• Flexibility to work assigned shifts and weekend rotations as needed.

Responsibilities

• Dispatch HVAC service technicians efficiently to meet customer appointment times.
• Manage incoming service requests and schedule heating and air conditioning service calls.
• Coordinate technician routing and job assignments to maximize efficiency.
• Monitor call flow through the HVAC service platform and dispatch system.
• Communicate with technicians and customers to provide updates on HVAC service appointments.
• Support field teams throughout the day by adjusting schedules and resolving routing issues.
• Maintain accurate service scheduling and ensure technicians remain productive throughout the day.

Skills

Dispatch experience

Field service coordination

Microsoft Office

Multi-line phone systems

Geography awareness

Tools

Phone systems

Job description

Florida Home Air Conditioning in Jacksonville, FL is seeking an HVAC Dispatcher to coordinate daily scheduling and dispatch operations for residential HVAC service technicians. This full-time, on-site role requires timely dispatching to meet customer appointment times and efficient routing across our service area.

The role emphasizes weekend shifts, collaboration with field teams, and strong proficiency in office software and phone systems.