Senior Dispatcher & Customer Care Pro (Full-Time)

Weather Engineers, Inc.; Jacksonville (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

Vacation time

Paid holidays

401(k) match

Job summary

Weather Engineers, Inc. in Jacksonville, FL is seeking an Experienced Dispatcher to join our HVAC team on a full-time, on-site basis. You will handle incoming calls, log slips into our system, and follow up with customers to ensure timely service.

The ideal candidate brings 5+ years of customer service experience (10+ years is a plus), is detail-oriented, and can handle rotating on-call and weekend coverage. Background checks and pre-employment drug testing are required.

Qualifications

• 5+ years of customer service experience.
• 10+ years preferred; data entry experience a plus.

Responsibilities

• Answer incoming calls and log call slips accurately.
• Send follow-up emails to customers; support on-call/weekend coverage.

Skills

Customer service

Attention to detail

Job description

Weather Engineers, Inc. in Jacksonville, FL is seeking an Experienced Dispatcher to join our HVAC team on a full-time, on-site basis. You will handle incoming calls, log slips into our system, and follow up with customers to ensure timely service.

The ideal candidate brings 5+ years of customer service experience (10+ years is a plus), is detail-oriented, and can handle rotating on-call and weekend coverage. Background checks and pre-employment drug testing are required.