After-Hours HVAC Dispatcher (Remote & Flexible)

J & J Air; United States; Hybrid; USD 25.000 - 34.000; Vollzeit

Benefits dieser Stelle

Staff Outings

Company paid phone

Company Computer

Training & development

Flexible schedule

Bonus based on performance

Zusammenfassung

J & J Air is seeking a dependable, detail-oriented dispatch coordinator to be the first point of contact for HVAC clients in the Grand Strand area. You will handle calls, enter appointment requests, and coordinate with service and sales teams to ensure timely responses.

Proficiency with dispatch software and MS Office, plus data-entry accuracy, are essential for success. This role requires strong organizational skills, the ability to manage multiple priorities, and clear communication with

Qualifikationen

• Experience in dispatching or scheduling is preferred.
• Clear, professional communication and customer service skills required.
• Proficient with dispatch software and Microsoft Office Suite.

Aufgaben

• Coordinate and schedule appointments via phone, emails and chat messages.
• Monitor dispatch schedule for booking conflicts and make needed changes.
• Respond to phone, email and chat messages promptly.
• Maintain accurate records, such as client survey phone calls and follow-up reports.
• Provide exceptional customer service to clients and staff.
• Utilize dispatch software to dispatch, track and manage schedules.
• Collaborate with team members to improve operational efficiency.

Kenntnisse

Communication skills

Interpersonal skills

Data entry

Dispatch software

Microsoft Office

Tools

Dispatch software

Microsoft Office

Jobbeschreibung

J & J Air is seeking a dependable, detail-oriented dispatch coordinator to be the first point of contact for HVAC clients in the Grand Strand area. You will handle calls, enter appointment requests, and coordinate with service and sales teams to ensure timely responses.

Proficiency with dispatch software and MS Office, plus data-entry accuracy, are essential for success. This role requires strong organizational skills, the ability to manage multiple priorities, and clear communication with