Weekend Front Desk Specialist - Patient Access & Insurance

Complete Care ER; Colorado Springs (CO); On-site; USD 34,000 - 42,000; Full time

Job summary

Complete Care ER in Colorado Springs, CO seeks a Medical Front Office Receptionist to greet patients, handle registrations, and verify insurance, ensuring a smooth check-in.

This full-time weekend-days role requires 1–2 years in medical insurance verification, strong customer service, and familiarity with EMR/EPM systems; BLS within 60 days is required. You will collaborate across departments to support quality patient care.

Qualifications

• 1–2 years of medical insurance verification experience.
• 2–3 years of customer service experience in a medical setting.
• BLS certification through the American Heart Association within 60 days of start date.
• High School Diploma or GED required.
• Experience with MS Office and EMR/EPM systems.

Responsibilities

• Greet and assist patients in-person and on the phone; handle registration and inquiries.
• Verify patient insurance and demographic information accurately.
• Maintain strong phone and verbal communication with active listening.
• Collect paperwork and coordinate with departments for patient care.
• Provide excellent customer service and resolve patient questions or issues.

Skills

Insurance verification

Customer service

Phone etiquette

MS Office

Education

High School Diploma or GED

Tools

EMR/EPM systems

MS Office

Job description

Complete Care ER in Colorado Springs, CO seeks a Medical Front Office Receptionist to greet patients, handle registrations, and verify insurance, ensuring a smooth check-in.

This full-time weekend-days role requires 1–2 years in medical insurance verification, strong customer service, and familiarity with EMR/EPM systems; BLS within 60 days is required. You will collaborate across departments to support quality patient care.