Medical Front Office Receptionist

Complete Care ER; Colorado Springs (CO); On-site; USD 34,000 - 42,000; Full time

Job summary

Complete Care ER in Colorado Springs, CO seeks a Medical Front Office Receptionist to greet patients, handle registrations, and verify insurance, ensuring a smooth check-in.

This full-time weekend-days role requires 1–2 years in medical insurance verification, strong customer service, and familiarity with EMR/EPM systems; BLS within 60 days is required. You will collaborate across departments to support quality patient care.

Qualifications

• 1–2 years of medical insurance verification experience.
• 2–3 years of customer service experience in a medical setting.
• BLS certification through the American Heart Association within 60 days of start date.
• High School Diploma or GED required.
• Experience with MS Office and EMR/EPM systems.

Responsibilities

• Greet and assist patients in-person and on the phone; handle registration and inquiries.
• Verify patient insurance and demographic information accurately.
• Maintain strong phone and verbal communication with active listening.
• Collect paperwork and coordinate with departments for patient care.
• Provide excellent customer service and resolve patient questions or issues.

Skills

Insurance verification

Customer service

Phone etiquette

MS Office

Education

High School Diploma or GED

Tools

EMR/EPM systems

MS Office

Job description

Position:Medical Front Office Receptionist - (Weekend Days) 7a-7p
Location:Colorado Springs, CO
Job Type:Full-time (Days)

Medical Front Office Receptionist – Join Our Growing Team and Make a Difference!

The Medical Front Office Receptionist serves as the first point of contact for our patients, ensuring a smooth and efficient process from appointment scheduling to insurance verification. This is a crucial role in ensuring patients have the information and support they need to access care seamlessly.

About us

At Complete Care, we are committed to providing high-quality, compassionate healthcare to our patients. We believe that every role, no matter how behind-the-scenes, plays an essential part in helping us deliver the best care possible. We are currently looking for a compassionate and detail-oriented Medical Front Office Receptionist to join our dynamic team!

Why you’ll love working with us:

• Competitive pay
• Opportunities for career growth and continuing education (tuition reimbursement)
• Generous paid time off and flexible scheduling
• A supportive, collaborative, and positive work culture

What you’ll be doing:

• Greet and assist patients both in-person and over the phone, registration, and inquiries
• Verify patient insurance and demographic information accurately
• Provide strong phone and verbal communication skills along with active listening
• Collect necessary paperwork and coordinate with various departments for patient care
• Provide excellent customer service and resolve patient questions or issues

What we’re looking for:

• 1-2 years of Medical Insurance verification experience
• 2-3 years of Customer Service experience in the medical field
• BLS certification through the American Heart Association is required within sixty (60) days from start date
• High School Diploma or GED required
• Experience with MS Office, EMR/EPM systems
• Must be flexible with schedule; including day, evening, weekend hours, and holidays per facility needs

Why Work with Us?

AtComplete Care, our employees are our greatest asset. We are committed to a culture of collaboration, respect, and innovation. You'll work with a compassionate team of professionals who share your passion for making a difference.