Weekend Front Desk Specialist | Guest Experience

Scott Enterprise Hotels, Ambassador, and Corporate Divisions; Erie (Erie County); On-site; USD 22,000 - 37,000; Full time

Job summary

Scott Enterprise Hotels (Ambassador and Corporate Divisions) is seeking a front desk associate to provide guests with excellent customer service, handle reservations, and check guests in and out accurately.

You will balance daily accounting records, maintain the PMS system, answer incoming calls with proper etiquette, manage wake-up calls, and ensure guest confidentiality while maintaining a professional image.

Qualifications

• Previous hospitality front desk or guest services experience preferred.
• Excellent communication and customer service skills.
• Ability to handle reservations and cash handling procedures.

Responsibilities

• Check guests in and out accurately using the PMS system.
• Answer and transfer incoming calls with proper etiquette.
• Sell rooms to walk-in guests and reservations.
• Maintain daily log book and balance cash receipts.
• Ensure safety, confidentiality, and a professional appearance.

Skills

Customer service

Reservation sales

Cash handling

Telephone etiquette

Job description

Scott Enterprise Hotels (Ambassador and Corporate Divisions) is seeking a front desk associate to provide guests with excellent customer service, handle reservations, and check guests in and out accurately.

You will balance daily accounting records, maintain the PMS system, answer incoming calls with proper etiquette, manage wake-up calls, and ensure guest confidentiality while maintaining a professional image.