Weekend Front Desk & Resident Care Liaison

Willow Ridge Wellness & Rehabilitation; White Settlement (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

Willow Ridge Wellness and Rehabilitation seeks a friendly receptionist to greet residents, manage inquiries, and support a range of administrative tasks in our Texas facility. The ideal candidate has a high school diploma, proficiency with Microsoft Office, and excellent communication to coordinate with residents, families, staff, physicians, and agencies while ensuring compliance with center policies.

You will handle phone calls, direct messages, schedules, and assist in ensuring timely

Qualifications

• High school diploma required.
• Proficiency with Microsoft Word, Excel and Outlook.
• Strong communication skills to interact with residents, families, staff, physicians, consultants, providers, and the community.

Responsibilities

• Greets new residents and orients them to facility services such as telephone, cable, dietary preferences, laundry and activities.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee and follows up on unresolved inquiries.
• Coordinates discharge planning with resident, family, rehab, nursing, referrals to agencies.

Skills

Microsoft Office proficiency

Communication skills

Education

High school Diploma

Job description

Willow Ridge Wellness and Rehabilitation seeks a friendly receptionist to greet residents, manage inquiries, and support a range of administrative tasks in our Texas facility. The ideal candidate has a high school diploma, proficiency with Microsoft Office, and excellent communication to coordinate with residents, families, staff, physicians, and agencies while ensuring compliance with center policies.

You will handle phone calls, direct messages, schedules, and assist in ensuring timely