Weekend Front Desk Hero - Guest Experience Maestro

Vision Hospitality Group, Inc.; Wilmington (NC); On-site; USD 20,664,000 - 26,174,400; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Health Reimbursement Program

Flexible Spending Account

Stay Discounts

Life Insurance (company paid)

401(k) and 401(k) matching

Employee Assistance Program

Voluntary and Supplemental Insurance

Paid Holidays

Personal Floating Holiday

Loyalty Incentives

Job summary

Vision Hospitality Group is seeking a Guest Services / Front Desk Representative who can work weekends to deliver outstanding guest service during check-in/check-out, in-person and over the phone. You will be the information hub for guests, staff, vendors, and other partners, with responsibilities ranging from basic clerical tasks to operating hotel systems.

The role requires flexible scheduling, excellent communication, integrity, and a team-first mindset.

Qualifications

• Must be able to work weekends.
• Excellent written, verbal and in-person communication.
• Flexible scheduling and ability to adapt to a fast-paced hotel setting.
• Maintain confidentiality of company information.
• Knowledge of fire alarm and evacuation procedures.
• Ability to operate hotel systems and basic office machines.

Responsibilities

• Promote and engage in internal growth programs.
• Provide personalized, friendly guest service and resolve guest requests.
• Handle check-in/check-out, reservations, and phone communications.
• Balance cash drawer and perform basic accounting tasks.
• Coordinate with housekeeping to ensure adequate room availability.

Skills

Customer service

Communication skills

Team player

Flexible schedule

English proficiency

Security awareness

Cash handling

Tools

PMS systems

PBX phone system

Job description

Vision Hospitality Group is seeking a Guest Services / Front Desk Representative who can work weekends to deliver outstanding guest service during check-in/check-out, in-person and over the phone. You will be the information hub for guests, staff, vendors, and other partners, with responsibilities ranging from basic clerical tasks to operating hotel systems.

The role requires flexible scheduling, excellent communication, integrity, and a team-first mindset.