Concierge Front Desk Agent — Flexible Shifts

KW Property Management LLC; Miami Beach (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

KW Property Management LLC is seeking a Front Desk Team Member to welcome residents and guests and provide information and resources for a meaningful visit. This role is a key liaison between guests and residents, delivering exceptional customer service.

The successful candidate will greet guests, monitor entrances, coordinate with staff, handle phones professionally, report incidents, maintain security, and assist with emergencies. Prior experience and a valid driver's license preferred.

Qualifications

• High school diploma or GED; some college preferred.
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
• Minimum six months related experience and/or training.
• Previous work experience in the in a high-rise property setting is highly desired.
• Valid Drivers License

Responsibilities

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.
• Perform the role of valet attendant as required based on shift schedules.

Skills

Customer service

Communication

Interpersonal skills

Shift flexibility

Phone etiquette

Attention to detail

Security awareness

Report writing

Education

High school diploma or GED

Tools

Computer software

Job description

KW Property Management LLC is seeking a Front Desk Team Member to welcome residents and guests and provide information and resources for a meaningful visit. This role is a key liaison between guests and residents, delivering exceptional customer service.

The successful candidate will greet guests, monitor entrances, coordinate with staff, handle phones professionally, report incidents, maintain security, and assist with emergencies. Prior experience and a valid driver's license preferred.