Weekend Night Front Desk Agent: Guest Care & Security

KW PROPERTY MANAGEMENT AND CONSULTING; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

KW Property Management and Consulting seeks a front desk team member to greet guests, provide information, and ensure security at the community. The role requires coordinating with staff, maintaining records, and handling phone inquiries with professional etiquette.

Shifts include Saturdays and Sundays, 7pm–7am, with duties spanning guest reception, incident reporting, and basic maintenance coordination within a residential setting.

Qualifications

• High school diploma or GED; some college preferred.
• Must be familiar with using computer software to perform various tasks; demonstrate organizational and interpersonal skills.
• Minimum six months related experience and/or training; previous high-rise property experience is highly desired.

Responsibilities

• Greet all guests in a standing upright position while entering the community, delivering top quality customer service.
• Monitor and authorize entrance/departure of employees, visitors and others to guard against theft and maintain security.
• Coordinate with office staff to update all unit owner information in the computer database.
• Use proper phone etiquette for all calls; maintain professional communication.
• Report violations of Rules and Regulations observed.
• Observe safety precautions and report damage or theft to supervisors.
• Maintain key control system; ensure keys are locked and accounted for.
• Familiarize with fire alarm system operations and report incidents to management.
• Call police or fire departments in emergencies; coordinate with authorities as needed.
• Follow policies on emergency response with management and services.
• Write daily activity reports and irregularities; document maintenance items and incidents.
• Perform valet attendant duties as required per shift.

Skills

Customer service

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Phone etiquette

Team coordination

Education

High school diploma or GED

Some college preferred

Tools

Computer software

Job description

KW Property Management and Consulting seeks a front desk team member to greet guests, provide information, and ensure security at the community. The role requires coordinating with staff, maintaining records, and handling phone inquiries with professional etiquette.

Shifts include Saturdays and Sundays, 7pm–7am, with duties spanning guest reception, incident reporting, and basic maintenance coordination within a residential setting.