Evening Front Desk Concierge: Resident & Guest Experience

ACT Partners; Washington (District of Columbia); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Life insurance

Referral program

Vision insurance

Job summary

ACT Partners in Washington, DC is seeking a professional Front Desk Concierge for Monday through Friday, 4pm–12am. The role greets residents, guests and staff, handles calls, logs visitors, and maintains a safe, organized front desk.

The ideal candidate has at least 2 years in customer service or hospitality, excellent communication, and basic computer skills to operate property management and web-based systems. The position offers an hourly pay of $18.40.

Qualifications

• 2+ years of customer service, hospitality, concierge, or front desk experience preferred.
• Strong communication and interpersonal skills.
• Intermediate to advanced computer skills.
• Ability to learn and operate property management and web-based systems.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain professional in a fast-paced environment.
• Dependable and punctual with the ability to consistently work the scheduled Sunday shift.
• Ability to handle confidential or sensitive information professionally.
• Prior experience in residential, hospitality, property management, or concierge services is highly desirable.

Responsibilities

• Greet residents, guests, vendors, and staff in a professional and welcoming manner.
• Answer and manage phone calls professionally while directing inquiries appropriately.
• Maintain visitor logs and assist with guest and vendor access.
• Monitor front desk activity and maintain a professional presence throughout the shift.
• Assist with package receiving, logging, and distribution as required.
• Complete data entry and maintain accurate front desk records.
• Utilize property management systems, email, and other web-based platforms throughout the shift.
• Respond to resident and guest inquiries promptly and professionally.
• Communicate incidents, concerns, and important information to management.
• Maintain a clean, organized, and professional front desk area.
• Follow all property procedures, security protocols, and company policies.

Skills

Customer service

Hospitality

Front desk

Communication

Computer skills

Tools

Property management systems

Web-based platforms

Job description

ACT Partners in Washington, DC is seeking a professional Front Desk Concierge for Monday through Friday, 4pm–12am. The role greets residents, guests and staff, handles calls, logs visitors, and maintains a safe, organized front desk.

The ideal candidate has at least 2 years in customer service or hospitality, excellent communication, and basic computer skills to operate property management and web-based systems. The position offers an hourly pay of $18.40.