Weekend Front Desk Administrator

GL Homes; Boca Raton (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

G L Homes of Florida Corporation is seeking a friendly and organized Front Desk Administrative Assistant for its sales center in Boca Raton. You will greet guests, answer calls, register customers in the CRM, route inquiries to sales staff, manage office supplies, and support management with contracts and reports.

Previous front desk experience preferred. This role requires strong computer skills, attention to detail, and the ability to multitask in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• Front desk/administrative experience required: operating a multi-line phone system and greeting customers.
• Experience using a CRM system to enter and track customer data.
• Strong customer service and communication skills.

Responsibilities

• Greet guests and visitors to the sales center in a friendly manner.
• Register customers and enter data into the CRM system.
• Answer phones and route calls to the appropriate staff.
• Introduce customers to a sales associate.
• Manage inventory and report low marketing supplies to the manager.
• Stock office supplies and report shortages.
• Maintain and print traffic reports.
• Process and distribute contracts, change orders, letters and other correspondence to corporate office, buyers, and in-house staff.
• Perform other duties as assigned by management.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Education

High School diploma or equivalent

Tools

CRM System

Microsoft Office

Job description

Responsible for greeting all guests visiting the sales center, answering calls, and updating and maintaining records for busy Home Sales Center.

Key Duties and Responsibilities:

• Greet customers in a friendly manner making them always feel welcome.
• Register customers and enter their data into CRM system.
• Introduce customer to a sales associate.
• Answer phones and route calls to the appropriate person.
• Manage inventory and report when low on marketing supplies to manager.
• Stock office supplies, water, coffee, etc. Report when low on supplies to manager.
• Maintain and print traffic reports.
• Process and distribute contracts, change orders, start packages, letters and other correspondence to corporate office, buyers, and in-house staff.
• Other related duties and projects as assigned by management.

Experience and Skills

Education & Experience:

• High School diploma or equivalent required.
• Previous Front Desk/administrative experience required: operating a multi-line phone system, CRM system, and greeting customers in a very friendly manner.

Skills & Abilities:

• This job requires a friendly, upbeat 'people person', who is able to multi-task in handling the sometimes-hectic flow of customers coming into the sales center, as well as promptly answering incoming calls with a smile in his/her voice.
• Intermediate computer skills: proficient in Microsoft Office, including Outlook, Word, Excel, and Teams.
• Computer skills are required to manage the CRM system, and to assist with administrative tasks.
• Customer Service - Maintain a professional, polite, assertive and friendly attitude at all times.
• Interpersonal Skills - Must be able to establish rapport and develop good working relationships with all levels of people both within and outside the organization.
• Good administration skills and attention to detail
• Must have good organizational and follow up skills.
• Ability to communicate effectively.
• Ability to operate a wide range of office technology including telephones, personal computers , e-mail, fax and copy machines.

IMPORTANT: APPLICANTS PLEASE READ Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status or sexual orientation. Solely to help us comply with federal and state Equal Opportunity record keeping, reporting, and other legal requirements, we request that you complete this data information questionnaire.

PLEASE NOTE: Refusal to complete this information will not subject any applicant or employee to adverse treatment. The information that you provide will be recorded and maintained in a confidential file, separate from all other records. This information will not be used in consideration for your employment.