Dispatcher

Velocity; Holland (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PTO & Paid Holidays

401K with Employer Match

Life Insurance

Short/Long-Term Disability

Supplemental Benefits Available

Job summary

Velocity is seeking a Dispatcher to act as the communication hub for Velocity Field Technicians and customers. You will verify arrivals, schedule technicians, negotiate with vendors, and ensure timely information flow. Training occurs onsite at our Holland, OH office, Monday–Friday, 9am–5:30pm EST.

Ideal candidates communicate well, stay calm under pressure, and can multi-task with little supervision. Weekend shifts may be required, and some remote weekend work is possible after training.

Qualifications

• Have a high school diploma or GED.
• Excellent telephone etiquette and professional communication.
• Ability to multi-task and stay composed in challenging situations.
• Proficient with Microsoft Excel and Outlook.

Responsibilities

• Dispatch jobs from customers to technicians in the Velocity database.
• Schedule appointments and coordinate access to job sites.
• Verify technicians attend and arrive on time for appointments.
• Recruit technicians for current and future jobs and arrange special equipment as needed.
• Communicate effectively with customers and team members to ensure smooth operations.

Skills

Communication

Calm under pressure

Multi-tasking

Telephone etiquette

Negotiation

Teamwork

Organization

Education

High school diploma or GED

Tools

Excel

Outlook

Velocity portals

Job description

Velocity is seeking to hireDispatchersto act as a communication point for our Velocity Field Technicians and customers. The Dispatch Coordinators receive requests, transmit messages and schedule technicians from the Velocity database to customer sites. This position involves verifying arrivals, negotiating pricing with technicians, and following up on scheduled appointments.

The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information. The ideal candidate must be an excellent communicator and able to remain calm and composed, especially in challenging situations. Ideal candidates also will be able to multi-task as well as take the appropriate action with little supervision.

This role requires onsite training at our Holland, OH office location. Training will take place Monday through Friday from 9am-5:30pm EST.

Upon completion of training

ideal candidates must be able to work the following shifts listed below:

• Tuesday-Saturday 10am-6:30pm EST
• Tuesday-Saturday 4am-12am EST
• Monday-Friday 10am-6:30pm EST
• Monday-Friday 2pm-10:30pm EST (with rotational weekend coverage)

All Candidates can work remotely on the weekends.

As a Dispatcher with Velocity, expect to:

• Dispatch jobs sent to us from our customers to the technicians in our database.
• Schedule appointments for the jobs with the technicians.
• Work with customers to gain access to job sites as required.
• Verify the technicians are not missing their appointments.
• Recruit technicians for current and/or future jobs.
• Coordinate getting “special” equipment to job sites for technicians to use.
• Candidates must be legally authorized to work in the United States without current or future employer sponsorship. Velocity does not sponsor employment-based visas or provide sponsorship for this position.

This job might be for you if you:

• Have a High school diploma or GED
• Can work one weekend day each week
• Have excellent telephone etiquette and portray confidence in speaking with people over the telephone
• Have knowledge of networking principles and technologies
• Enjoy meeting the needs of customers
• Consider yourself well organized
• Are proficient with Microsoft Excel and Outlook
• Like to negotiate

Skills/Abilities:

• The ability to work as a team, but able to succeed when completing individual tasks
• Ability to learn and understand Velocity’s custom portals and systems
• Consistently demonstrate an unconditional polite, professional, patient and courteous manner in dealing with callers, visitors and all employees

Why you’ll love working at Velocity

We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.

As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for.

Diversity and Inclusion

Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.

Our Values – Collaborative and Strong at the Core

• Customer-obsessed
• One team
• Do the right thing
• Let’s go!
• PTO & Paid Holidays
• 401K – with Employer Match
• Company provided Life Insurance, Short/Long-Term Disability
• Supplemental Benefits Available

About Velocity MSC

Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/ .

Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.