Dispatch Specialist - Tech Scheduling & Customer Support

Velocity; Holland (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PTO & Paid Holidays

401K with Employer Match

Life Insurance

Short/Long-Term Disability

Supplemental Benefits Available

Job summary

Velocity is seeking a Dispatcher to act as the communication hub for Velocity Field Technicians and customers. You will verify arrivals, schedule technicians, negotiate with vendors, and ensure timely information flow. Training occurs onsite at our Holland, OH office, Monday–Friday, 9am–5:30pm EST.

Ideal candidates communicate well, stay calm under pressure, and can multi-task with little supervision. Weekend shifts may be required, and some remote weekend work is possible after training.

Qualifications

• Have a high school diploma or GED.
• Excellent telephone etiquette and professional communication.
• Ability to multi-task and stay composed in challenging situations.
• Proficient with Microsoft Excel and Outlook.

Responsibilities

• Dispatch jobs from customers to technicians in the Velocity database.
• Schedule appointments and coordinate access to job sites.
• Verify technicians attend and arrive on time for appointments.
• Recruit technicians for current and future jobs and arrange special equipment as needed.
• Communicate effectively with customers and team members to ensure smooth operations.

Skills

Communication

Calm under pressure

Multi-tasking

Telephone etiquette

Negotiation

Teamwork

Organization

Education

High school diploma or GED

Tools

Excel

Outlook

Velocity portals

Job description

Velocity is seeking a Dispatcher to act as the communication hub for Velocity Field Technicians and customers. You will verify arrivals, schedule technicians, negotiate with vendors, and ensure timely information flow. Training occurs onsite at our Holland, OH office, Monday–Friday, 9am–5:30pm EST.

Ideal candidates communicate well, stay calm under pressure, and can multi-task with little supervision. Weekend shifts may be required, and some remote weekend work is possible after training.