Weekend CX Specialist - Luxury E‑commerce

BIOLOGIQUE RECHERCHE; United States; Remote; USD 21,000 - 30,000; Part time

Job summary

BIOLOGIQUE RECHERCHE is seeking a Seasonal Part-Time Customer Experience Representative to support weekend peak periods across channels. You will guide customer interactions, provide care, solutions, and recommendations, and partner with ecommerce & CX teams in the US to uphold luxury brand standards.

You will handle inbound/outbound communications via calls, emails, chats, and contribute feedback to improve processes, aiming for outstanding customer satisfaction in a fast-paced environment.

Qualifications

• 1+ years experience within customer service & support, preferably within a CPG company (luxury a plus).
• Must be able to work weekends.
• Proven track record of customer support, resolution, and exemplary customer experience standards.
• Strong written and verbal communication skills with an ability to work cross-functionally across various departments and levels.
• Highly autonomous with an ownership mindset, acting as a departmental point person, with little supervision or direction and guidance.
• Highly organized with a strong attention to detail, rigor, and excellent follow-up and resolution skills
• Proficiency in various programs, platforms, applications and technology; including Microsoft Office, project management systems, customer service platforms, etc.
• Proven track record as a team player, and able to in a fast-moving and dynamic environment.

Responsibilities

• Serve as a liaison for customers and ensure the highest standards of service and customer experience with a customer-centric and solution-oriented approach.
• Help manage all incoming/outbound communications, including customer concerns, inquiries and issues with timely and effective resolutions.
• Investigate and help resolve any issues, questions, or concerns as needed, providing feedback or recommendations as needed.
• Help maintain and communicate any policy, process, service, and technical updates to customers and any pertinent stakeholders.
• Help monitor and track any key metrics, reporting, order accuracy, response time, and customer satisfaction.
• Collaborate with global and domestic stakeholders to ensure a consistent and excellent omnichannel experience.
• Work with the CX team to manage any open tickets or concerns, update team members, and provide assistance to both internal and external customers.
• Assist with any departmental and Company initiatives and/or administration.

Skills

Communication skills

Autonomy

Detail-oriented

Teamwork

Cross-functional collaboration

Customer service experience

Tools

Microsoft Office

Project management systems

Customer service platforms

Job description

BIOLOGIQUE RECHERCHE is seeking a Seasonal Part-Time Customer Experience Representative to support weekend peak periods across channels. You will guide customer interactions, provide care, solutions, and recommendations, and partner with ecommerce & CX teams in the US to uphold luxury brand standards.

You will handle inbound/outbound communications via calls, emails, chats, and contribute feedback to improve processes, aiming for outstanding customer satisfaction in a fast-paced environment.