Seasonal PT CX Representative

BIOLOGIQUE RECHERCHE; New York (NY); Remote; USD 25,000 - 36,000; Part time

Benefits offered by this job

Remote work option

Opportunity to meet in office

Job summary

BIOLOGIQUE RECHERCHE is seeking a Seasonal PT CX Representative to support weekend coverage and deliver exceptional luxury customer experiences across channels. This remote role offers the option to meet or join the office as needed, aligning with brand guidelines while collaborating with ecommerce & CX teams in the US.

The position emphasizes customer care, timely resolution, and gathering insights to drive improvements during peak season.

Qualifications

• 1+ years experience within customer service & support, preferably within a CPG company (luxury a plus).
• Must be able to work weekends. Remote position with the opportunity to join or meet in office.
• Proven track record of customer support, resolution, and exemplary customer experience standards.
• Strong written and verbal communication skills with an ability to work cross-functionally across various departments and levels.
• Highly autonomous with an ownership mindset, acting as a departmental point person, with little supervision or direction and guidance.
• Highly organized with a strong attention to detail, rigor, and excellent follow-up and resolution skills
• Proficiency in various programs, platforms, applications and technology; including Microsoft Office, project management systems, customer service platforms, etc.
• Proven track record as a team player, and able to in a fast-moving and dynamic environment.

Responsibilities

• Serve as a liaison for customers and ensure the highest standards of service and customer experience with a customer-centric and solution-oriented approach.
• Help manage all incoming/outbound communications, including customer concerns, inquiries and issues with timely and effective resolutions.
• Investigate and help escalate and resolve issues, providing feedback or recommendations as needed.
• Help maintain and communicate any policy, process, service, and technical updates to customers and any pertinent stakeholders.
• Help monitor and track key metrics, reporting, order accuracy, response time, and customer satisfaction.
• Collaborate with global and domestic stakeholders to ensure a consistent and excellent omnichannel experience.
• Work with the CX team to manage open tickets or concerns, update team members, and provide assistance to both internal and external customers.
• Assist with departmental and Company initiatives and/or administration.

Skills

Customer service experience

Weekend availability

Strong communication

Cross-functional collaboration

Autonomous / ownership mindset

Attention to detail

Time management / multitasking

MS Office / CRM familiarity

Tools

Microsoft Office

Project management systems

Customer service platforms

Job description

Job Title: Seasonal PT CX Representative

We are looking for a PT Seasonal Customer Experience Representative to help during peak season on the weekends. The Customer Experience (CX) Representative will help guide the customer experience and provide care, solutions, and recommendations across customer touch points. They will serve as a liaison and point person for all customer service inquiries within the US, working with the ecommerce & CX teams. The CX representative will help manage supporting the client experience online, ensuring adherence to the brand’s luxury guidelines and standards. This role will be assist with inbound/outbound customer communications, including calls, emails, chats, etc., and ensure timely follow-up and resolution. This role will not only help customers, but also provide valuable customer feedback & insights, identify any trends or process improvements that may be needed to improve.

Please note that this is a Remote position, but offers the opportunity to meet or join us in office.

Key Responsibilities

• Serve as a liaison for customers and ensure the highest standards of service and customer experience with a customer-centric and solution-oriented approach.
• Help manage all incoming/outbound communications, including customer concerns, inquiries and issues with timely and effective resolutions.
• Investigate and help escal... any issues, questions, or concerns as needed, providing feedback or recommendations as needed.
• Help maintain and communicate any policy, process, service, and technical updates to customers and any pertinent stakeholders.
• Help monitor and track any key metrics, reporting, order accuracy, response time, and customer satisfaction.
• Collaborate with global and domestic stakeholders to ensure a consistent and excellent omnichannel experience.
• Work with the CX team to manage any open tickets or concerns, update team members, and provide assistance to both internal and external customers.
• Assist with any departmental and Company initiatives and/or administration.

Qualifications

• 1+ years experience within customer service & support, preferably within a CPG company (luxury a plus).
• Must be able to work weekends. Remote position with the opportunity to join or meet in office.
• Proven track record of customer support, resolution, and exemplary customer experience standards.
• Strong written and verbal communication skills with an ability to work cross-functionally across various departments and levels.
• Highly autonomous with an ownership mindset, acting as a departmental point person, with little supervision or direction and guidance.
• Highly organized with a strong attention to detail, rigor, and excellent follow-up and resolution skills
• Proficiency in various programs, platforms, applications and technology; including Microsoft Office, project management systems, customer service platforms, etc.
• Proven track record as a team player, and able to in a fast-moving and dynamic environment.