Weekend Customer Service Representative | Friday - Monday 8pm to 7am

Circle Logistics, Inc; New Whiteland (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Circle Logistics, Inc is seeking a detail-oriented Customer Operations Representative to serve as the primary point of contact for customers regarding shipment activity. The role focuses on providing real-time updates, resolving issues, and maintaining clear communication across all parties involved.

The first 2-3 weeks involve training Monday–Friday 8am–5pm, followed by a night/weekend schedule of Friday, Saturday, Sunday + Monday, 8pm–7am.

Qualifications

• Excellent communication and problem-solving abilities.
• Ability to multitask and manage priorities in a fast-paced environment.
• High attention to detail with a sense of urgency.
• Team-oriented mindset with a customer-first approach.

Responsibilities

• Serve as the main point of contact for customers regarding shipments.
• Provide accurate and timely updates on load status.
• Monitor shipments from pickup through delivery to ensure on-time performance.
• Communicate proactively with customers, carriers, and internal teams.
• Resolve service issues quickly and professionally.
• Maintain and update shipment information within internal systems.
• Ensure a consistently high level of customer satisfaction.

Skills

Communication skills

Multitasking

Attention to detail

Team player

Track and Trace

Carrier sales

Carrier portal

Job description

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.

Job Description

We are seeking a detail-oriented and proactive Customer Operations Representative to serve as the primary point of contact for customers regarding shipment activity. This role plays a critical part in ensuring a seamless transportation experience by providing real-time updates, resolving issues, and maintaining strong communication across all parties involved.

The first 2-3 weeks will be standard Monday - Friday 8am to 5pm for training. Once training is complete, the schedule will be Friday, Saturday, Sunday + Monday, 8pm to 7am.

Key Responsibilities

• Serve as the main point of contact for customers regarding shipments
• Provide accurate and timely updates on load status
• Monitor shipments from pickup through delivery to ensure on-time performance
• Communicate proactively with customers, carriers, and internal teams
• Resolve service issues quickly and professionally
• Maintain and update shipment information within internal systems
• Ensure a consistently high level of customer satisfaction

Qualifications

• Strong communication and problem-solving skills
• Ability to multitask and manage priorities in a fast-paced environment
• High attention to detail and sense of urgency
• Team-oriented mindset with a customer-first approach
• Track and Trace
• Some Carrier sales
• Carrier portal

Additional Information

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.