Weekend Customer Experience Coordinator — Hybrid

Quality Plumbing, Inc.; North Kansas City (MO); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid work schedule

Guaranteed three-day weekend

Overnight weekend on-call

Job summary

Quality Plumbing and Mechanical is hiring a Weekend Customer Experience Coordinator (CEC) in North Kansas City, MO. The role features a 4/10 schedule—Friday through Monday—with weekend on-call coverage and a guaranteed three-day weekend (Tue–Thu).

It combines office coordination with home-office days on Sat/Sun. Responsibilities include customer calls, scheduling, technician liaison, invoicing via ServiceTitan, and payment collection.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and multitasking ability.
• Experience with dispatching software like ServiceTitan, CRMs, and Outlook.
• Experience in customer service, scheduling, or service industry support.

Responsibilities

• Deliver friendly, professional service over the phone from the first call to final follow-up.
• Book service calls, assign technicians, and maintain an optimized daily schedule.
• Serve as the go-to office contact for a group of techs; ensure they have what they need.
• Conduct follow-up 'happy calls' after service and manage communications.
• Collect, review and submit accurate technician timesheets.
• Prepare and send invoices through ServiceTitan and third-party platforms; ensure billing accuracy.
• Collect payments over the phone and log transactions properly.

Skills

Customer service

Scheduling

Dispatching

Communication

ServiceTitan

CRMs

Outlook

Tools

ServiceTitan

CRMs

Outlook

Job description

Quality Plumbing and Mechanical is hiring a Weekend Customer Experience Coordinator (CEC) in North Kansas City, MO. The role features a 4/10 schedule—Friday through Monday—with weekend on-call coverage and a guaranteed three-day weekend (Tue–Thu).

It combines office coordination with home-office days on Sat/Sun. Responsibilities include customer calls, scheduling, technician liaison, invoicing via ServiceTitan, and payment collection.