Client Experience Coordinator

Shafer Heating & Cooling, LLC; Hingham (MA); Hybrid; USD 34,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401(k) Retirement with Company Match

Paid Time Off

Referral Program

Paid Training

And so much more...

Job summary

Minuteman Plumbing, Heating & Cooling is seeking a Client Experience Coordinator for our call center in Hingham, MA. You will be the first voice customers hear, book service calls, and keep the schedule full. A hybrid schedule is available, and no prior call-center experience is required—we will train the right person.

Responsibilities include handling inbound/outbound calls, maintaining 85%+ booking rate, and entering details in ServiceTitan with a professional, customer-focused approach.

Qualifications

• Friendly, clear phone presence and a customer-first attitude.
• No prior phone or call-center experience required; we will train the right person.
• Comfortable with computers; ServiceTitan experience a plus.
• Organized, dependable, and able to multitask in a busy call center.
• Must pass a pre-employment background check.
• Based on-site in Hingham, MA.

Responsibilities

• Work a Tuesday through Saturday or a Wednesday through Sunday with a Hybrid schedule.
• Answer inbound calls and book service appointments at a high booking rate.
• Handle 20–40 inbound calls per day.
• Make 20–50+ outbound calls per day to fill the schedule and follow up.
• Capture accurate customer and job details in ServiceTitan.
• Deliver a warm, professional first impression on every call.
• Hit individual and team goals tied to bookings and board-filled percentage.

Skills

Friendly, clear phone presence

Customer-first attitude

No prior call-center experience needed

ServiceTitan experience a plus

Organized and dependable

Multitasking in busy call center

On-site in Hingham, MA

Tools

ServiceTitan

Job description

Description

Minuteman Plumbing, Heating & Cooling is a growing residential service company serving Greater Boston and the South Shore. We are hiring a Client Experience Coordinator for our call center. You will be the first voice customers hear, book service calls, and keep the schedule full. No call-center experience required; we will train the right person. Hourly base plus performance bonus, with a realistic on-target earnings range of $25 to $40 per hour. We are looking for someone to work a Tuesday through Saturday or a Wednesday through Sunday schedule, hybrid.

Department:

CSR

Location:

Hingham, MA

Compensation:

$25.00 - $40.00 / hour

Key Responsibilities

• Work a Tuesday through Saturday or a Wednesday through Sunday with a Hybrid schedule
• Answer inbound calls and book service appointments at an 85%+ booking rate
• Handle roughly 20 to 40 inbound calls per day
• Make 20 to 50+ outbound calls per day to fill the schedule and follow up
• Capture accurate customer and job details in ServiceTitan
• Deliver a warm, professional first impression on every call
• Hit individual and team goals tied to bookings and board-filled percentage

Skills, Knowledge & Expertise

• Friendly, clear phone presence and a customer-first attitude
• No prior phone or call-center experience required; we will train the right person
• Comfortable with computers; ServiceTitan experience a plus
• Organized, dependable, and able to multitask in a busy call center
• Must pass a pre-employment background check
• Based on-site in Hingham, MA

Benefits

• Health Insurance
• Dental Insurance
• 401(k) Retirement with Company Match
• Paid Time Off
• Referral Program
• Paid Training
• And so much more...