Weekend Concierge & Guest Experience Pro

Planned Companies; Washington (District of Columbia); On-site; USD 25,000 - 30,000; Part time

Job summary

Planned Companies in Washington D.C. is seeking motivated Front Desk Associates and Doormen to welcome tenants, guests, and vendors and to ensure a friendly, safe, and helpful experience for all visitors.

The part-time weekend schedule (Saturday and Sunday 7AM-7PM) includes duties such as greeting guests, arranging reservations, coordinating local referrals, managing mail and access control, and assisting with on-site events and activities.

Qualifications

• 3+ years of customer service experience.
• Desire to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Skills

Customer service

Communication

Multitasking

Time management

Basic computer skills

Tools

None

Job description

Planned Companies in Washington D.C. is seeking motivated Front Desk Associates and Doormen to welcome tenants, guests, and vendors and to ensure a friendly, safe, and helpful experience for all visitors.

The part-time weekend schedule (Saturday and Sunday 7AM-7PM) includes duties such as greeting guests, arranging reservations, coordinating local referrals, managing mail and access control, and assisting with on-site events and activities.