Guest Experience Concierge & Front Desk Pro

Planned Companies; Washington (District of Columbia); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with employer match

Job summary

Planned Companies’ clients rely on welcoming, attentive front desk and doorman services to keep lobbies safe and hospitable in Washington, D.C.

As a Full-Time Front Desk Associate (evening shift 3:00 PM–11:30 PM), you will greet visitors, manage access, coordinate with tenants, vendors, and local services, and help coordinate events.

Candidates should have 3+ years in customer service, strong communication, and the ability to lift up to 50 lbs; knowledge of local attractions is a plus.

Qualifications

• 3+ years of customer service experience.
• Warm, welcoming demeanor.
• Excellent written and verbal communication.
• Knowledge of local attractions a plus.
• Able to multitask and manage time.

Responsibilities

• Greet, announce, and direct tenants, guests, and vendors.
• Build relationships to provide personalized experiences.
• Schedule reservations at restaurants, hotels, and entertainment venues.
• Plan and organize on-site events.
• Provide direction to local attractions and services.
• Document and track mail, deliveries, and vendor services.
• Answer phones and monitor lobby; manage keys and access cards.

Skills

Customer service

Written & verbal communication

Multitasking

Job description

Planned Companies’ clients rely on welcoming, attentive front desk and doorman services to keep lobbies safe and hospitable in Washington, D.C.

As a Full-Time Front Desk Associate (evening shift 3:00 PM–11:30 PM), you will greet visitors, manage access, coordinate with tenants, vendors, and local services, and help coordinate events.

Candidates should have 3+ years in customer service, strong communication, and the ability to lift up to 50 lbs; knowledge of local attractions is a plus.