Lead Concierge & Guest Experience – DC

Planned Companies; Reston (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Employer 401K with company match

Job summary

Planned Companies is hiring Front Desk Associates and Doormen to welcome tenants, guests and vendors with warmth and professionalism. The role is full-time, Monday through Friday, 8:30am to 4:30pm in Washington, DC. You will greet visitors, coordinate reservations, and support events while maintaining security and access control.

The ideal candidate has 3+ years in customer service, excellent communication, and the ability to multitask in a fast-paced building environment.

Qualifications

• 3+ years of customer service experience.
• Excellent written and verbal communication.
• Ability to lift up to 50 lbs.
• Desire to provide a warm, welcoming service.

Responsibilities

• Greet guests and provide direction to tenants, visitors and vendors.
• Build relationships with tenants to tailor experiences.
• Schedule reservations at restaurants, hotels and venues.
• Plan and coordinate on-site events.
• Assist with local attractions, dining, shopping and transport.
• Answer phones, monitor lobby and manage keys/access cards.

Skills

Customer service

Communication skills

Time management

Multitasking

Professional demeanor

Tools

Microsoft Office

Basic computer skills

Job description

Planned Companies is hiring Front Desk Associates and Doormen to welcome tenants, guests and vendors with warmth and professionalism. The role is full-time, Monday through Friday, 8:30am to 4:30pm in Washington, DC. You will greet visitors, coordinate reservations, and support events while maintaining security and access control.

The ideal candidate has 3+ years in customer service, excellent communication, and the ability to multitask in a fast-paced building environment.