Weekend Concierge: Create Welcoming Moments for Residents

Provincial Senior Living; Bellingham (WA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Flexible scheduling options

Paid time off and Holidays (full-time)

Comprehensive benefits package (health

401(K) with employer matching

Meals and uniforms

Employee Assistance Program

Access to wages before payday

Job summary

Provincial Senior Living is seeking a Weekend Concierge to greet guests, residents and employees on Friday evenings, Saturdays and Sundays. You will manage both external and internal calls, take and communicate messages, and provide information of a general nature.

Responsibilities include greeting residents and visitors, directing inquiries, preparing meal tickets, updating logs, coordinating appointments, and maintaining an orderly reception area.

Qualifications

• High school diploma or GED preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Skills

Customer service

Education

High school diploma or GED

Job description

Provincial Senior Living is seeking a Weekend Concierge to greet guests, residents and employees on Friday evenings, Saturdays and Sundays. You will manage both external and internal calls, take and communicate messages, and provide information of a general nature.

Responsibilities include greeting residents and visitors, directing inquiries, preparing meal tickets, updating logs, coordinating appointments, and maintaining an orderly reception area.