Concierge Weekend SatSun

Solstice at Las Cruces; Las Cruces (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Early pay options

Flexible scheduling

Paid time off

Comprehensive benefits package

401(k) with employer match

Paid training

Opportunities for advancement

Meals provided

Uniforms provided

Employee Assistance Program

Job summary

Provincial Senior Living is seeking a Concierge to join our team. The role involves greeting guests, residents, and staff; handling external and internal calls, messages, and general information inquiries.

You will support the dining, marketing, and front desk operations while ensuring a welcoming environment for all visitors. The position requires a high school diploma or GED and 1–3 years of customer service experience.

Qualifications

• One to three years customer service experience and/or training.
• High school diploma or GED preferred.

Responsibilities

• Greet guests, residents, and employees; manage external and internal calls; take and communicate messages; provide information of a general nature.
• Answer telephone and reception duties; take complete messages with pertinent information; communicate messages to recipients.
• Greet residents and visitors; answer inquiries and provide directions.
• Collate brochures for the marketing department.
• Prepare meal tickets for team members and family; tally meal counts for Dining staff.
• Update Resident Phone List and Roster; Move-In/Move-Out Register; Guest and Sign-In Logs.
• Schedule appointments for residents and family members (e.g., hairdresser, transportation).
• Maintain desk and entry area; organize spaces.
• Distribute mail to residents, Executive Director, and Department Coordinators.
• Maintain resident forms for miscellaneous credits; adhere to company policies.
• Other duties as assigned; weekend hours Sat/Sun 9:00 am–6:00 pm.

Skills

Customer service

Education

High school diploma

Job description

Provincial Senior Living proudly manages lifestyle-driven Independent Living communities across the United States, united by a shared purpose to enrich the lives of seniors and Team Members alike. Serving thousands of residents and families in more than 13,000 units, we operate with a deep commitment to our foundational Pillars of Excellence, ensuring personalized care, hospitality, and lasting connection. As part of one of the largest senior living families in the U.S., Provincial communities have earned Great Place to Work® certifications from 2022–2026. Provincial is a place where purpose and culture come together to create meaningful work and extraordinary career pathways. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, helping every team member build a fulfilling and purpose-rich career.

We offer rewarding career opportunities that include:

• Competitive wages
• Access to wages before payday
• Flexible scheduling options with full-time and part-time hours
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer matching
• Paid training
• Opportunities for advancement
• Meals and uniforms
• Employee Assistance Program

Our community is looking for a Concierge to join our team.

POSITION SUMMARY

Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature.

Responsibilities:

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.
• Saturday and Sunday - 9:00 am-6:00 pm

Qualifications:

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

EOE D/V