Weekend Carrier Relations Specialist

Swift Logistics; Phoenix (AZ); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

401k

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Employee Stock Purchase Plan

Paid training

Wellness programs

Flexible Spending Account

Tuition Assistance

Military Leave

Vendor discounts

Job summary

Swift Transportation is seeking a Full-time Weekend Carrier Relations Representative in Phoenix. The role involves onboarding carriers, conducting fraud reviews, and ensuring efficient trailer operations, with a focus on rapid issue resolution and strong cross-functional communication.

Responsibilities include handling carrier qualifications, tracking trailer utilization, and maintaining high service levels while adhering to company policies and Safety standards.

Qualifications

• 1+ years related experience required.
• Results-focused with strong prioritization.
• Excellent attention to detail and time management.
• Outstanding telephone skills.
• Ability to work in a fast-paced team environment.
• Associates degree or equivalent combination of education and/or experience.

Responsibilities

• Complete carrier onboarding and setup per company policies and procedures.
• Conduct fraud prevention reviews to identify and mitigate risks.
• Evaluate carrier qualification overrides per guidelines.
• Research causes of inactive carrier status changes and resolve.
• Deliver carrier service by handling concerns, de-escalating complaints, and directing issues for resolution.
• Source trailers with target turnaround under 15 minutes.
• Prioritize idle trailers and ensure none idle over 21 days.
• Manage Trailer Tracking and ensure returns by EOD.
• Report and tag loads identified as misuse.
• Monitor trailer and load activity to improve utilization.
• Collaborate with team and assist others to meet objectives.
• Communicate weekend issues to Weekend Ops and Logistics teams.
• Maintain cross-functional communication for continuity.

Skills

Experience

Results oriented

Prioritization

Attention to detail

Telephone skills

Time management

Team environment

Education

Associates degree or equivalent

Job description

Swift Transportation is seeking a Full-time Weekend Carrier Relations Representative in Phoenix. The role involves onboarding carriers, conducting fraud reviews, and ensuring efficient trailer operations, with a focus on rapid issue resolution and strong cross-functional communication.

Responsibilities include handling carrier qualifications, tracking trailer utilization, and maintaining high service levels while adhering to company policies and Safety standards.