Weekend Carrier Relations Representative

Swift Logistics; Phoenix (AZ); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

401k

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Employee Stock Purchase Plan

Paid training

Wellness programs

Flexible Spending Account

Tuition Assistance

Military Leave

Vendor discounts

Job summary

Swift Transportation is seeking a Full-time Weekend Carrier Relations Representative in Phoenix. The role involves onboarding carriers, conducting fraud reviews, and ensuring efficient trailer operations, with a focus on rapid issue resolution and strong cross-functional communication.

Responsibilities include handling carrier qualifications, tracking trailer utilization, and maintaining high service levels while adhering to company policies and Safety standards.

Qualifications

• 1+ years related experience required.
• Results-focused with strong prioritization.
• Excellent attention to detail and time management.
• Outstanding telephone skills.
• Ability to work in a fast-paced team environment.
• Associates degree or equivalent combination of education and/or experience.

Responsibilities

• Complete carrier onboarding and setup per company policies and procedures.
• Conduct fraud prevention reviews to identify and mitigate risks.
• Evaluate carrier qualification overrides per guidelines.
• Research causes of inactive carrier status changes and resolve.
• Deliver carrier service by handling concerns, de-escalating complaints, and directing issues for resolution.
• Source trailers with target turnaround under 15 minutes.
• Prioritize idle trailers and ensure none idle over 21 days.
• Manage Trailer Tracking and ensure returns by EOD.
• Report and tag loads identified as misuse.
• Monitor trailer and load activity to improve utilization.
• Collaborate with team and assist others to meet objectives.
• Communicate weekend issues to Weekend Ops and Logistics teams.
• Maintain cross-functional communication for continuity.

Skills

Experience

Results oriented

Prioritization

Attention to detail

Telephone skills

Time management

Team environment

Education

Associates degree or equivalent

Job description

Join Swift Transportation as a Full-time Weekend Carrier Relations Representative!

Schedule: Friday, Saturday, Sunday, Monday 6:00 AM- 4:00 PM

Pay Range: $21.99 - $30.79 Hourly

Job Responsibilities: What you will do

• Complete carrier onboarding and setup processes accurately and timely in accordance with company policies and procedures.
• Conduct thorough fraud prevention reviews using all available tools and resources to identify and mitigate potential risks.
• Evaluate and process carrier qualification overrides in accordance with established company guidelines.
• Research and identify the causes of inactive carrier status changes and determine appropriate resolution opportunities.
• Deliver exceptional carrier service by professionally handling concerns, de-escalating complaints, and directing issues to the appropriate resources for resolution.
• Source and secure the best trailer solutions efficiently, with a target turnaround time of less than 15 minutes.
• Prioritize the utilization of idle trailers and ensure no trailer remains idle for more than 21 days.
• Manage Trailer Tracking to ensure all trailer returns are addressed by end of day (EOD).
• Accurately report, document, and tag loads identified to be in misuse in accordance with company procedures.
• Monitor trailer and load activity to drive equipment utilization and operational efficiency.
• Proactively collaborate with team members and assist others in achieving departmental and organizational objectives.
• Communicate weekend issues clearly, accurately, and promptly to Weekend Operations, Carrier Relations Management, and Logistics Trailer Management teams.
• Maintain effective cross-functional communication to ensure seamless operational continuity.

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Qualifications: What you need to bring

• 1+ years related experience required.
• Must be results focused.
• Must be able to set priorities.
• Must possess strong attention to detail skills.
• Must possess outstanding telephone skills.
• Must possess excellent time management skills.
• Must be able to work in a fast-paced team environment.
• Associates degree or equivalent combination of education and/or experience required.

What we offer:

• Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance.
• We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.
• Volunteer opportunities to support our local communities. - We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.
• Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.
• Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

Who We Are:

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. Candidates must be authorized to work in the U.S. The Company does not sponsor employment visas.