Driver Support & Breakdown Specialist — Growth Opportunities

Swift Transportation; Phoenix (AZ); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

401k

Medical insurance

Dental insurance

Vision insurance

Disability coverage

Life Insurance

Pet insurance

Employee Stock Purchase Plan

Paid training

Wellness programs

Flexible Spending Account

Tuition Assistance

Military Leave

Vendor discounts

Job summary

Swift Transportation in Phoenix seeks a Driver Support professional to manage inbound driver communications and provide on-road operations assistance. You will coordinate breakdowns, repairs, and service events to keep fleets moving and safe.

The role requires 6 months in related support, excellent communication, and the ability to negotiate costs, with training completed within 30 days of start. This on-site position offers growth in a large, industry-leading company.

Qualifications

• 6 months experience in Driver Support, Dispatch, Call Center Operations, Transportation, or a related operational support role is required.
• Successful completion of Driver Support training and On-road Operations training within 30 days of start date.
• Must possess exceptional communication and customer service skills.
• Must be able to negotiate effectively and support cost-conscious operational decisions.
• Must be able to quickly assess situations and gather appropriate information.
• Must be flexible and provide support to either function as business needs require.
• High School Diploma or equivalent, required.

Responsibilities

• Provide cross-functional Driver Support and On-road operational support by managing driver needs, equipment breakdowns, vendor coordination, repair authorizations, and service recovery activities to minimize downtime and support safe, efficient fleet operations.
• Receive and manage inbound driver calls, messages, and operational support requests.
• Assist drivers with breakdowns, service interruptions, emergency situations, load-related concerns, and transportation needs.
• Provide timely communication and updates to drivers while managing events through completion.
• Monitor active breakdowns and service events to minimize driver delays and equipment downtime.
• Coordinate roadside assistance, towing, repairs, and equipment recovery services.
• Authorize approved repairs, services, and operational expenses within established guidelines.
• Meet departmental performance, quality, and cost-control objectives.
• Provide cross-functional support between Driver Support and On-road operations.
• Proactively work to assist others in achieving the organization's objectives.

Skills

Driver Support

Dispatch

Call Center Operations

Transportation

Operational support

Education

High School Diploma or equivalent

Job description

Swift Transportation in Phoenix seeks a Driver Support professional to manage inbound driver communications and provide on-road operations assistance. You will coordinate breakdowns, repairs, and service events to keep fleets moving and safe.

The role requires 6 months in related support, excellent communication, and the ability to negotiate costs, with training completed within 30 days of start. This on-site position offers growth in a large, industry-leading company.