Part-Time Logistics Customer Specialist

Swift Transportation; Phoenix (AZ); On-site; USD 29,000 - 32,000; Part time

Benefits offered by this job

401k

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Pet insurance

Employee stock purchase plan

Paid training

Wellness programs

Flexible Spending Account

Tuition assistance

Military Leave

Vendor discounts

Job summary

Swift Transportation in Phoenix is seeking a part-time Customer Service Associate for afternoon shifts. You will provide world-class service to internal and external customers while helping improve profitability.

The role offers an afternoon schedule, compensation of $21-23 per hour depending on experience and qualifications, and a robust benefits package. Prior transportation customer service experience is preferred.

Qualifications

• Previous customer service or related area in transportation industry preferred.
• Must possess outstanding telephone skills.
• Must possess excellent time management skills.
• Must be able to work in a fast-paced team environment.

Responsibilities

• Meet all customer expectations by providing world class service through effective communication to both internal and external customers while improving company profitability.
• Incumbents may be assigned to alternate work shifts based on company and customer needs.
• Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of customers.
• Develop and grow customer relationships while assisting in balancing the freight capacity.
• Commit to, receive and accurately enter detailed customer load information by telephone, fax or electronic tendering.
• Input all load information to the system accurately. Ensure customer information is accurate and current.
• Monitor and trace loads and provide necessary follow up to customers such as late pickups and/or deliveries.

Skills

Outstanding telephone skills

Time management

Team orientation

Adaptability

Education

Associates degree or equivalent

Job description

Swift Transportation in Phoenix is seeking a part-time Customer Service Associate for afternoon shifts. You will provide world-class service to internal and external customers while helping improve profitability.

The role offers an afternoon schedule, compensation of $21-23 per hour depending on experience and qualifications, and a robust benefits package. Prior transportation customer service experience is preferred.