Driver Support & On-Road Ops Specialist

Swift Transportation; Phoenix (AZ); Presencial; USD 29.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Employee Stock Purchase Plan

Tuition Assistance

Descripción de la vacante

Swift Transportation is seeking a Driver Support professional to provide cross-functional assistance, coordinating with On-road operations to minimize downtime and ensure safe fleet performance.

The role requires 6 months of related experience, strong communication skills, and the ability to handle breakdowns, emergencies, and service interruptions. Training completes within 30 days of start date, with competitive pay and benefits in Phoenix, AZ.

Formación

• 6 months experience in Driver Support, Dispatch, Call Center Operations, Transportation, or a related operational support role.
• Successful completion of Driver Support training and On-road Operations training required within 30 days of start date.
• Must possess exceptional communication and customer service skills.
• Must be able to negotiate effectively and support cost-conscious operational decisions.
• Must be able to quickly assess situations and gather appropriate information.
• Must be flexible and provide support to either function as business needs require.
• High School Diploma or equivalent, required.

Responsabilidades

• Provide cross-functional Driver Support and On-road operational support by managing driver needs, equipment breakdowns, vendor coordination, repair authorizations, and service recovery activities to minimize downtime and support safe, efficient fleet operations.
• Receive and manage inbound driver calls, messages, and operational support requests.
• Assist drivers with breakdowns, service interruptions, emergency situations, load-related concerns, and transportation needs.
• Provide timely communication and updates to drivers while managing events through completion.
• Monitor active breakdowns and service events to minimize driver delays and equipment downtime.
• Coordinate roadside assistance, towing, repairs, and equipment recovery services.
• Authorize approved repairs, services, and operational expenses within established guidelines.
• Meet departmental performance, quality, and cost-control objectives.
• Provide cross-functional support between Driver Support and On-road operations.
• Proactively work to assist others in achieving the organization's objectives.

Conocimientos

Driver Support

Dispatch

Call Center Ops

Transportation

Customer Service

Negotiation

Educación

High School Diploma

Descripción del empleo

Swift Transportation is seeking a Driver Support professional to provide cross-functional assistance, coordinating with On-road operations to minimize downtime and ensure safe fleet performance.

The role requires 6 months of related experience, strong communication skills, and the ability to handle breakdowns, emergencies, and service interruptions. Training completes within 30 days of start date, with competitive pay and benefits in Phoenix, AZ.