Weekend Billing Specialist — Remote (US)

your Jared; Northern (KY); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Bitwarden is seeking a Billing Specialist (US Weekend) to support invoicing, payments, and account management in a remote, US-based role. You will handle inquiries, resolve billing issues, and collaborate with internal teams to ensure accurate billing and smooth operations.

The ideal candidate has experience in customer service, strong written communication, and the ability to explain complex billing clearly while handling confidential information with care.

Qualifications

• Experience delivering customer service and resolving billing inquiries.
• Ability to explain billing issues clearly with strong written communication.
• Excellent organization, attention to detail, and time management.
• Experience handling confidential billing information.

Responsibilities

• Manage customer accounts, generate invoices, collect payments, and update records.
• Answer billing questions and provide status updates to customers.
• Identify and resolve billing errors and account discrepancies promptly.
• Review incoming purchase orders for accuracy against guidelines.
• Generate invoices for new and renewal orders and ensure proper recognition.
• Set up and maintain customer accounts in the billing system.

Skills

Billing support

Customer service

Attention to detail

Excellent writing

Strong communication

Tools

Google Workspace

Microsoft Office

Stripe

Billing software

Job description

Bitwarden is seeking a Billing Specialist (US Weekend) to support invoicing, payments, and account management in a remote, US-based role. You will handle inquiries, resolve billing issues, and collaborate with internal teams to ensure accurate billing and smooth operations.

The ideal candidate has experience in customer service, strong written communication, and the ability to explain complex billing clearly while handling confidential information with care.