Remote Billing Specialist: Invoicing & Customer Care

NEPSE Trading; Northern (KY); Hybrid; USD 48,000 - 56,000; Full time

Job summary

Bitwarden is seeking a Billing Support Specialist located in the U.S. to resolve billing inquiries, manage invoices, and support account administration. The role emphasizes clarity, empathy, and precise communication needed to advocate for customers and coordinate with internal teams during order processing and payments.

The ideal candidate will have strong writing skills, experience with billing or customer service, and the ability to explain complex issues simply in a fast-paced, remote setup.

Qualifications

• Experience with customer service and communicating billing issues with customers and other internal departments
• Ability to explain complicated billing matters in simple terms
• Strong writing skills with superb grammar and clarity

Responsibilities

• Manage customer accounts, generate invoices, collect payments, and update accounts
• Answer customer questions about billing and account status
• Identify and resolve billing and account errors or issues
• Review incoming Purchase Orders for accuracy and adherence to guidelines
• Generate invoices for new orders and renewals and ensure correct recognition
• Setup and maintain customer accounts in the billing system
• Assist with other accounting duties and departmental projects

Skills

Customer service

Billing knowledge

Attention to detail

Written communication

Empathy

Cross-functional collaboration

Job description

Bitwarden is seeking a Billing Support Specialist located in the U.S. to resolve billing inquiries, manage invoices, and support account administration. The role emphasizes clarity, empathy, and precise communication needed to advocate for customers and coordinate with internal teams during order processing and payments.

The ideal candidate will have strong writing skills, experience with billing or customer service, and the ability to explain complex issues simply in a fast-paced, remote setup.